"I had to tell 3 different Verizon and Cigna people today that I literally could not understand a word they were saying because they had such thick accents and a poor understanding of the language."
"This was in the rural midwest: Guy came in, immediately launched his phone at my coworkers head. When I told him to leave, he got in my face and said 'Oh, you think you're big and bad, huh? Y'all sold me a fucking broken phone!'"
"The worker there told him where the nearest T Mobile store was to get him out of the store. I asked if that happens a lot, he said at least 2-3 times a day"