"A few months ago, I was at the airport and had to reschedule a flight last minute. The nice lady at the United counter said she wasn't able to do it for me; I had to download the app and do it there."
"I'm walking down the jetbridge onto a United flight to Baltimore, rolling my wheelie bag behind me. I had a leather jacket on and a hoodie underneath. I liked hair metal at the time. The flight attendant says, 'Welcome aboard ma'am.'"